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In the South region, Suddenlink narrowly avoided the label of the worst internet service provider in terms of customer service - J.D. Start Speed Test Powered by M-Lab Suddenlink Contact Options Existing Customers If you have a question regarding your Suddenlink internet service, you can call the number below to contact their customer support team. Just four years later, it ranked 55 out of 100, which means that it now sits roughly 10 points below the industry average. Test internet speeds at your location with a single click. In 2017, it was ranked the highest in the the American Customer Satisfaction Index survey of ISPs across the nation. There’s a huge problem with Suddenlink internet customer service: it’s getting worse and worse. You can get in touch with Suddenlink’s customer service by: Suddenlink Customer Service & Satisfaction Fortunately, Suddenlink still pays new customers up to $500 to help cover the cost of leaving their existing providers.
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Depending on which plan you choose, you may also get several free months of HBO Max.ĭuring the first year of the COVID-19 pandemic, Suddenlink free internet plans were available in some areas, but they’re all gone now.
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There are various Suddenlink internet packages that bundle internet and TV subscriptions to save money, and Suddenlink also offers mobile services through its parent company, Altice USA. While capable and reliable, Suddenlink Security is also very expensive, and there are countless third-party security solutions that cost much less. To improve your online security, you can pay $50 a month for Suddenlink Security, an anti-malware and anti-phishing solution that can seamlessly protects all devices connected to your network.
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Unfortunately, customers who choose to use their own equipment can’t take full advantage of technical support, which is understandable but potentially frustrating. If you have your own modem/router, then you can avoid paying $10 a month to rent one from Suddenlink, but it must meet Suddenlink’s requirements otherwise it won’t work.
You can also pay $149 for premium installation and have a Suddenlink technician set up your internet connection and connect up to six devices to your new WiFi network. The standard installation fee is $99, but you can easily avoid paying it by taking advantage of various special online sign-up deals, which are easy to find. In addition to regular prices being much larger than promo prices, there are several other potentially unexpected expenses that all Suddenlink customers should know about. Why? Because it costs just $10 a month more than the Internet 500 plan, and it’s the only plan that comes with a half-decent maximum upload speed (35 Mbps). If we were looking for an internet service provider in the South, Midwest, and Western regions of the United States and decided to go with Suddenlink, we would pick the Internet 1 Gig plan (assuming we could afford it).
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Another great thing is that Suddenlink unlimited internet plans are really unlimited, which means there’s nothing stopping you from download and uploading to your heart’s content. The good news is that Suddenlink internet plans don’t come with a contract, so switching to a different internet service provider is always an option.
That said, the plans we picked cover most Suddenlink's markets, and they illustrate the biggest problem we have with Suddenlink internet prices: the difference between the promo price and the full price is always severe.įor example, the cheapest plan Suddenlink offers in its so-called Gig Internet Markets (geographic areas where the Internet 1 Gig plan is available) starts at just $29.99 a month, but its price jumps all the way up to $89.99 a month once the promo period is over. 400 Mbps is an advanced speed that packs more of a punch than typical internet, and is tailored for businesses dealing with heavy online traffic and a good amount of devices to support.The table above doesn’t show all Suddenlink internet plans because not all plans are available in all locations. A pure fiber-optic connection transmits data unhindered by typical network throttling, freeing up your bandwidth. Verizon Fios internet crosses the threshold from fast to hyperspeed. Do you send a lot of files? Are you offering Wi-Fi to your customers? Do you operate an online store? Choosing business internet demands careful consideration, and the best way to determine the rate you need is to evaluate your average day-to-day workload and tasks. Productivity can stall due to even minor slowdowns in your network. When it comes to your business, you should never settle for just any internet speed. Verizon 400 Mbps internet means business.